Archive | Summer 2010 RSS feed for this section
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Editorial

Dear Readers, Welcome to our summer edition of FOCUS, a magazine that profiles quality at Ergon. With this issue, we hope to provide you an update on some of the new things ongoing within our company and other information that shows how quality continues to be a way of life here at Ergon. Last year, our company successfully [...]

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Perspective: The Compass and the Clock

Source: the internet Think about a compass and a clock: two very important tools with two very different purposes. One would be wise not to confuse the two. To surrender our time to God is to be governed by a compass rather than to be controlled by a clock. A compass provides a sense of [...]

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Serving Up Hope

When Katrina hit the Gulf Coast, thousands of people in the Mississippi and Louisiana areas were left without food, shelter, or clothing. Stranded in wrecked cities and deprived of basic necessities, many families struggled to make it through their day-to-day lives. But in the aftermath of one of the deadliest hurricanes to hit the United [...]

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Ergon Improvement Case Studies: Ergon St. James, Inc., ETI-Memphis, and Lion Oil Company

It takes a confident manager to pursue the new performance improvement (PI) audits offered by Ergon’s System & Performance Improvement Department. These audits “dig deep into details,” as bottom-line assessments that verify an organization’s compliance with the exact steps and sequences of their own operating procedures. These audits typically are requested by managers of organizations [...]

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Aromatic Replacement Oils

Standard vehicle tires manufactured today may contain as much as 25 percent oil. Oil aids in the mixing of the tire components, then becomes a permanent part during the curing or vulcanizing process. The primary oil used has traditionally been Distillate Aromatic Extracts (DAE) due to its solvency and ability to vulcanize rubber. Ergon Refining, [...]

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Business Process Management and Process Improvement

The marketplace we compete in today is a much smarter one than it ever has been in the past. The use of advanced technology systems has created more intelligent and interrelated systems and processes. These technologies continuously shape and reshape the way we do business. Ergon uses many applications that provide real time information and [...]

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Corporate Spotlight: Ergon’s Financial Controls Department

The mission of Ergon’s Financial Controls Department is “to provide excellence in comprehensive analytical activities that improve productivity and profitability, and result in superior customer satisfaction for the entire Ergon organization.” That’s a formidable task for a department of only seven people, especially when you consider the scope includes “the entire Ergon organization”—six assorted business [...]

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ISO 9000 Quality Standard: Clause 8 Measurement, Analysis and Improvement

Before we get started with this section of Clause 8, I need to answer a few questions about the ISO 9001 Standard. There is a new version of the ISO 9001 standard. ISO 9001:2008 ushered out ISO 9001:2000 and became effective in November 2008. This was the result of the five year review process that [...]

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Unprecedented Growth. Unqualified Success.

The newly expanded Ergon Asphalt & Emulsions, Inc. Imagine you and your spouse are expecting a child. You like surprises, so you decide to wait until The Big Day to find out whether your new addition will be a girl or a boy. You’re excited about your growing family, but you also realize that you’ll face [...]

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