FOCUS Magazine

In this issue, we feature articles on various topics, including Ergon’s response to the Mississippi River Flood of 2011, Supply & Distribution, terminaling operations at Vicksburg and Memphis, use of the Kaizen tool at Bunge-Ergon Vicksburg, LLC and much, much more.

Dear Readers, Welcome to the spring/summer edition of FOCUS. Ergon’s Systems and Performance Improvement Department (SPID) manages this publication for the employees of Ergon to keep you informed on new things ongoing within our company. This issue features articles on various topics, including Ergon – Asia, Inc., Ergon Marine & Industrial Supply, Inc., PMSI, Crafco, [...]

Dear Readers, Welcome to the winter edition FOCUS.  Ergon’s Systems and Performance Improvement Department (SPID) manages this publication for Ergon’s employees, and we hope you enjoy this update about our company.  We want to extend a special welcome to the new FOCUS readers – especially those from two newly acquired facilities. These companies are: • [...]

Dear Readers, Welcome to our summer edition of FOCUS, a magazine that profiles quality at Ergon. With this issue, we hope to provide you an update on some of the new things ongoing within our company and other information that shows how quality continues to be a way of life here at Ergon. Last year, our company successfully [...]

We have discussed customer satisfaction before, but not like this. This is about the requirement of customer satisfaction in the ISO 9000:2000 standard. Customer satisfaction . . . what is it? How do you ensure it? Is it really something different from what we normally do in serving customers? First we must reemphasize that the [...]

Dear Readers, The holidays and year’s end mark a time for gathering with family and friends. For many, the beginning of a year brings the setting of goals and new resolutions. It also marks a time to reflect upon the past year. In thinking over the year 2004, one of the first thoughts is of [...]

Dear Readers, Hello and Happy New Year! Another year has come and gone. It’s hard to believe the time has passed so quickly, but there it is. The SPID department has had a very busy and successful year in 2005. We are looking forward to another year where our department helps to add value and [...]

The FOCUS publication is in its eleventh year. An achievement such as this could not be possible without the continuing support and goodwill of our senior leadership, contributors and readers. The commitment and hard work of our contributors, the Systems & Performance Improvement Department (SPID) team, and support personnel continue to make this publication informative [...]

mo-ti-vate \ vb -vat-ed; -vat-ing: to provide with a motive. mo-ti-va-tion adj \ mo-ti-va-tor n mo-tive \ n: something (as a need or desire) that causes a person to act. Why do we do what we do? What motivates us? What motivates a company to go a certain direction or to institute a particular program? [...]